With the wide spread boom of e-commerce businesses and online businesses, the need for logistics companies has also grown. No matter which business you are in you will require a logistics company at some point of time in your life. There are many logistics companies today who are providing different types of logistical and shipping services to the customers depending on their needs and requirements.
Choosing the right logistical company requires careful research, well thought out mapping of requirements, number work, and through consideration of several factors. It is important to choose the right logistics partner as they perform many important roles such as planning, controlling, implementing, and tracking.
Not just this logistics company is also responsible for the safety and security of your goods. Therefore, it is imperative that you choose the logistics company which can take care of your products as your reputation is on stake. The logistics company can directly affect the customer experience and that will determine repeat customers and customer satisfaction.
Following are the factors that you should consider while selecting the right logistic company for your business
- Choosing the right option: There are many national and international logistics companies in India who provide very different kind of services to its clients. One has to determine which one is the best for their business. Something which is good for someone else’s business may not be good for your business. You have to choose the logistic company depending upon the nature of your business. This is a very important stage as logistics companies directly affect customer experience. If the customer is not satisfied or receives the goods in broken or unfit form then it ruins the reputation of your business. Therefore, it is important to make the right choice. There are many low cost start-ups which offer services in lesser price, however if you are dealing products that require an experienced handler then that becomes your obvious choice. Customers also want efficient and timely services these days so the logistical company should also be able to provide the same.
- What makes one logistics company better than the other: This is an important question to ponder upon as to what are some of the criteria that we would give more importance to as compared to the other ones. Whether the company can provide timely delivery, or whether or not they can transport the goods in the best condition, the overall standards of their operations are all important things which differentiate one company from the other.
- Capacity and Coverage: One of the important factors to consider is also the capacity and coverage of the logistics company. Amount of goods they can transport, areas where they need to be transported, whether they can transport a certain kinds of goods such as fragile or livestock etc. Suppose you want the goods to be transported USA using air freight services then you will have to determine which company is best for you and which company is experienced in doing so. Based on the same you will have to choose the best option for your business.
- Customer Experience: This is one of the most important aspects of selecting the best logistics provider as it directly affects your business. At the end of the day customer experience is something that affects our business. If the logistics company is not good there could be delay in the delivery of services or the goods could reach the customers in the damaged form. It is important to see what is the quality of services that the logistics company provides to its customers. It is therefore important to consider reviews and recommendations that they receive from someone who is in the similar business and has used their services.
- Start up or Experienced: There are some occasion where you could feel giving contract to the start-up is good as the product does not require experienced handler however in some cases one could require experienced handler depending on the nature of the product. Therefore, it is important to know exactly which product would require what kind of handler and whether it is important to save the cost by giving the project to a start up or to spend more the experienced handler.
- Trust and reliability: The logistics partner should be reliable and must have a bandwidth to commensurate any losses that could happen during the transit. They should also be able to reliable enough and have experience of dealing with certain situations that could arise out of nowhere and affect the whole delivery process and shipment. They should have the ability to troubleshoot any kind of situation and do timely and safe delivery of your products.
- Price: This is again a deal maker or deal breaker. A lot of times our selection of logistics partner depends on the budget that we have on hand and therefore many of the options get filtered out. Apart from that there are many factors such as facility to pay in installment or borrow money, payment terms, etc also play an important role in selection of a proper logistics company
AFM Logistics Pvt.Ltd. is an experienced and one of the best International logistics companies in India. The company was constituted in 2012 and is indulged in providing complete logistics solution for your business. The company has its own set up and wide network of agents throughout the world.